Corporate Communications Manager

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose : The role of the Corporate Communications Manager is to work in conjunction with the Corporate Communications team to develop and manage MAF LEC communications strategy and implement a broad range of public relations activities and plans to achieve organizational, business and brand goals. They will be primarily responsible for proactively telling LEC’s corporate story internally with a direct connection to external communications, specifically engaging employees and ensuring that they feel informed, motivated and connected with the work that we do. The role is also responsible for ensuring all external and internal communications messaging and narratives are consistent with Corporate Communications standards.

Role Details - Key Responsibilities and Accountabilities :

• Develop an effective communication strategy and implement comprehensive communication plans ensuring alignment with key stakeholders. Oversees the ongoing progress of the strategy
• Ensure that business goals, organizational initiatives and people news are communicated effectively and in line with our values and business strategy to employees and stakeholders
• Ensure internal communications messages are consistent across all mediums and with external communications messages
• Manage the delivery and planning of internal communications events (eg. Town Halls, signing ceremonies, staff events)
• Use internal communication tools and channels to drive staff engagement
• Manage Workplace (internal social media channel) and maintain the content calendar by liaising with relevant stakeholders in all markets to develop content and ensure it is kept up to date
• Develop and implement an overarching corporate external and internal communications guidelines, policies, and processes
• Build rapport across operational functions to ensure keen understanding of business requirements and support with optimal service
• Advise and counsel senior management on the use of internal communications
• Establish metrics, track progress and develop tools to improve communication effectiveness
• Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department

Other Context (if applicable) :

• Be a culture ambassador that reflects the organization’s values
• Ability to develop strong relationships with internal stakeholders and senior members of staff

Functional/Technical Competencies

• Proficiency and ability to develop, critique and edit compelling communications content
• Understanding of media and stakeholder landscape
• Understanding of communications best practice
• Crisis and issues management
• Exemplary written, analytical and communication skills in English and Arabic
• Strong project management experience
• Proven ability to write clear content around complex concepts
• Experience directly supporting executives with communications requirements
• Track-record of sustained, high-quality work in a fast-paced environment
• Strong proficiency in the Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)

Personal Characteristics and Required Background : Personal Characteristics

• Enthusiastic self-starter with the confidence to build relationships at different levels of an organisation
• Articulate, poised, personable, and quick on your feet
• Organised and methodical approach to plan and deliver against a varied workload, managing competing priorities under your own initiative and to strict deadlines
• Ability to use own initiative to progress work and work under pressure
• Flexible and creative attitude to problem-solving
• Results orientated
• Flexibility to travel when required
• Arabic language is preferred

Minimum experience

• Minimum 6 years’ experience in Internal Communications within a large conglomerate in the GCC
• Public Relations experience is also highly desirable

Minimum Qualifications/education

• Bachelor’s degree in Business, Communications or Marketing discipline