Retail Banking Sales

  • Sharjah
  • Emirates Nbd Dubai

. Cross selling of other bank products when required . To act professionally on behalf of the bank for providing details of bank products, services and related processes etc. to customers . To adhere to banks service standards so as to ensure best in class customer service and experience . To follow the laid down policies and procedures of the bank . To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank
Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service. Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized. To proactively contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services. Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.

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