.. and dynamic head of department to join the english department at gems cambridge international private school sharjah this is a fantastic opportunity for an experienced leader or an experienc Requirements You will find that teamwork at the company can help you grow with top-notch training, as well as .. read more
Service Quality Officer – French Speaker Jobs in Sharjah For More Top Organization Jobs Click Here Description: Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales. Job Responsibilities: a-Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment. b-Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities. c-Applies quality based incentive scheme to maximize productivity and drive the motives of the team. Job Requirements: a-Bachelor degree in Management/ Administration or equivalent. b-Capable of using technology systems and tools; proficient in Microsoft Office. c-Proven skills in enhancing performance, achieving targets and increasing sales.
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