Service/Branch Manager Abu Dhabi | Citi Bank Careers

  • Abu Dhabi
  • Citi Bank
Service/Branch Manager Abu Dhabi | Citi Bank Careers For More Top Organization Jobs:

1- Service/Branch Manager
Job: Full Time
Location: Abu Dhabi, UAE


The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.

Job Responsibilities:
  • Resolve issues that include uncommon and complex situations with significant organizational impact
  • Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
  • Develop leaders by providing guidance and mentorship in conjunction with succession planning
  • Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
Job Requirements:
  • 5-8 years of relevant experience
  • Intermediate to senior level experience in a related role with commensurate people management experience
  • Call Center management experience, preferred
  • Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred