Senior Manager Customer Retention Jobs in Dubai UAE 2023 | Al Futtaim

  • Dubai
  • Al Futtaim

Senior Manager Customer Retention Jobs in Dubai UAE 2023 | Al Futtaim For More Top Organization Jobs Click Here Description: The Senior Manager – TCM & Customer Loyalty will lead the establishment of a business development center in close co-operation with other Al Futtaim Brands and customer service functions to ensure that all leads are managed irrespectively of their maturity. Job Responsibilities:
Design initial TCM approach with L&D and external trade cycle management training company Lead TCM subproject within Captive Finance project Ensure all Toyota, Honda, CJD, Volvo, Automall, Used Vehicles and AFF sales staff participate in accreditation process Develop and implement a customer loyalty strategy across the AFF business Work closely with OEM Brand partners to deliver an aligned customer approach
Job Requirements:
Minimum of 5 years’ experience in dealership and automotive finance operations or other relevant experience TCM, retention and EoT auto-captive knowledge Full working knowledge of auto finance process Strong quantitative and analytical skills
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