Technical Support Manager UAE | TTM Technologies Dubai

Technical Support Manager UAE | TTM Technologies Dubai TTM Technologies, Inc. (TTM) is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit board (PCBs). We serve a diverse customer base that includes both original equipment manufacturers (OEMs) and electronic manufacturing services (EMS) providers throughout various markets worldwide. TTM stands for time-to-market, representing how TTM’s time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com. Daily duties will include technical assistance support by telephone, email and in person, report generation plus field trip and service analysis. You will work with cross functional departments to solve challenges, improve quality, and reduce warranty spend to meet corporate warranty metrics and goals. Technical Support Manager UAE | TTM Technologies Dubai | Apply Now You will be required to travel across the EMEA region as part of this role. Ownership of customer field support activities; information flow, relationship development and value- added services, provided to customers with the aid of internal cross functional areas such as engineering, operations, and sales. Manage and develop Authorized Service Agents (ASA) throughout an assigned area of the world. Address complaints and resolve problems in a timely manner ensuring that the appropriate ASA is providing our customers with a professional service. Close cooperation with commercial team to achieve company goals and targets. Perform technical training on MFT products, supporting the creation of market and customer specific documentation using various platforms such as presentations, troubleshooting guides, web forms and videos. Close liaison required with colleagues in the EMEA Technical Support Group and Global Engineering teams on development of training materials to ensure consistency in approach and brand status. Resolve field issues and problem situations in the field; liaising where necessary with third party suppliers whose equipment / systems interact with MFT products. Provide reports at specified intervals and upon request. Other tasks and /or duties as assigned. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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