Regional Syngas Technical Services Lead

  • Abu Dhabi
  • Matthey

Regional Syngas Technical Services Lead page is loaded Regional Syngas Technical Services Lead Apply locations Abu Dhabi - AE time type Full time posted on Posted Today job requisition id R-006747 Vacancy: Regional Syngas Technical Services Lead

Location: Abu Dhabi

Job Family: Engineering

Together for a cleaner, healthier world.

Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 13,000 people. Johnson Matthey uses science to make the world cleaner and healthier. Over the past two centuries we have built our reputation and place as a global leader through quality, integrity, and innovation. Today, more than 93% of the group's sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health, but that’s not enough. We have ambitious plans for growth and need talented individuals to help shape and lead us into our next century.

The IMEA/APAC Technical Services Lead is responsible for the consistent delivery of superior customer-facing technical services by the regional Technical Service team to customers, including Key Accounts, across the IMEA/APAC region. This includes leading the regional Technical Services Engineers in prioritising work tasks and ensuring that on-site services are resourced appropriately, all to leverage and support catalyst and service sales for JM. The role also actively provides technical service activities to support customers with all aspects of their operational and technical use of catalysts and licensed technology across the Syngas markets.

Catalyst Technologies (CT) is a market leader in the syngas value chain. It develops and supplies high-value, specialty process technology and catalysts for chemicals and fuels processing to enable our customers to operate efficiently, profitably and sustainably. With CT at the forefront of the transition to sustainable chemicals and fuels, the transition to net zero is creating exciting new opportunities in this sector.

Your responsibilities:
  • Management of the regional Syngas Technical Services, consisting of Technical Service Engineers located across multiple sites within the IMEA/APAC region.

  • Ensuring consistent implementation of the commercial strategy with the IMEA/APAC region for CT.

  • Delivering the financial performance for the technical services by driving customer relationships, seeking partnerships, and supporting the execution of CT sales strategy.

  • Responsible for technical service outputs for JM Catalyst Technologies in the region for the Syngas market area. Responsibility for site based and office based technical services across IMEA/APAC.

  • Development of team members knowledge and experiences across multiple business areas, ensuring that all technical service engineers are trained to the required standard both technically in the field and in EHS requirements.

  • Development of standards and processes to increase the efficiency and effectiveness of the technical services team and to extract maximum value from the customer base. Ensure these standards are implemented and maintained within the regional Technical Services team.

  • Providing excellent technical service both proactively and in response to “emergencies" aimed at delivering long-term value for JM and the customer.

  • Providing advice to customers in reviews of project and investment plans for improvement of their production assets.

  • Building and maintaining effective partnerships with customer stakeholders in an ethical and safe manner.

  • Utilising customer interactions to feed technical and market information back into the business via the Performance Excellence team to enable JM to enhance product offering.

  • Coordinating with Service Coordination, Performance Excellence and Regional Sales Managers to ensure consistent global customer service.

  • Identifying and developing opportunities for the introduction of new service offers to customers in conjunction with the Performance Excellence and Service Coordination teams.

  • Developing opportunities for the introduction of new products to customers.

Requirements for the role:
  • Degree most likely in a scientific/technical discipline

  • Background in catalysts, pref. within the syngas area

  • Detailed understanding of technical product features of the Catalyst Technology product portfolio

  • Significant customer services and technical support experience – 2 - 3 years

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact . 


How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( )

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( )

Are you as curious about the world as we are? Do you want to make a real difference to people's lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.