Customer Service Specialist Analytics

Build and maintain recurring metrics and reports.Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.Deep dive into the customer experience to find customer defects and improvement opportunities using structured problem solving techniques such as customer journey mapping and Kaizen.Plan and execute multiple projects, collaborating cross functionally/geographically.Identify trends and opportunities to improve customer experience and reduce costs.Draft SOPs, references, policies or new processes to improve the customer experience and/or internal efficiency.Support program managers during large scale feature, product and business launches.Anticipate risks, resolve issues and initiative corrective actions, which may jeopardize deliverables.We are open to hiring candidates to work out of one of the following locations:Dubai, AREBasic QualificationsExperience defining requirements and using data and metrics to generate business insights.Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline.2-3 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent.Technical skills – Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.Experience with data visualization using QuickSight, Tableau, or similar tools.Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.Ability to present information professionally & concisely with supporting data.Ability to work effectively & independently in a fast-paced environment with tight deadlines.Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and departments.Preferred Qualifications3+ years’ experience in managing complex programs/ products and proven track record of delivering resultsBackground in e-commerce, retail, telecommunications, customer operationsAwareness and experience of automating workflows and mechanisms Disclaimer: Drjobs.ae
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that each candidate finds a job they enjoy. Dr.Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions. If you are looking for a job and haven't found your chance yet, you can upload your profile on our website and find thousands of opportunities globally!Our platform gives you the flexibility you need to thrive in today's market by allowing you to apply for all different kinds of jobs, whether they are full- or part-time, remote or on-site. #J-18808-Ljbffr