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1- Home Delivery Manager
Job: Full Time
Location: Dubai, UAE
Description:
Manage and control the Home Delivery Department which comprises of Merchandise Pick Up, Home Delivery Desk, Back Office and Loading Bay. The prime function is to effectively organise and manage human, technical and commercial resources in order ensure achievement of customer satisfaction and company objectives with a strong customer orientation and a service orientated approach.
Job Responsibilities:
- Management of the Home Delivery Area in order to maximise storage space and efficiencies in delivery times for customers
- Maintenance of essential equipment ensuring available and in good working order
- Direct the activities of the Customer Service Assistants to achieve level deliverables that should ultimately lead to efficient and delivery and assembly service
- Optimise job allocation thus minimizing lead times and interacting with other departments to secure smooth operations
Job Requirements:
- Minimum of 5-7 years Home Delivery management experience, retail preferred
- Strong mediation and counselling skills
- Strategic, analytical and tactical abilities
- Deep knowledge of local laws and regulations concerning the labour market
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