Client Management Analyst

  • Abu Dhabi
  • Abu Dhabi Commercial Bank (adcb)

The Role Develop reporting capability and maintain MIS portfolio on all activities. Negotiate and Manage SLA’s with clients. Monitor SLA performance through MI. Highlight areas of improvement. Implements ways to continuously improve service delivery and exceed customer expectations. Reporting timely and error free reports / analysis to assist management in understanding the pain areas and build processes / policies to enhance achievements. Preparing Presentation on each units performance monthly, quarterly, half-yearly and yearly. Builds understanding and trust by sharing own views and encourages others to do the same. Assists in projects assigned by Managers for the overall improvement of the department. Assist in preparing training manuals on specific processes. Report and maintain MIS on all Itmam activities. Track, analyze and report Itmam and individual unit’s performance. Analyze and report historical data and trends and develop forecast models. Liaise with activity coordinators to obtain data in an efficient manner. Ensures timely submission of reports.

Requirements : University Graduate Preferred Proficient in MS Excel, MS Word, MS PowerPoint. At least two years work experience in a Operations/Customer Service Environment is preferable. Banking experience would be an added advantage.

About the company Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion. ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services. ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn.