Customer Relations Officer Jobs in Dubai UAE 2023 | SearchPlus HR

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To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service. Improve on service levels at the branches. Take ownership of customer complaint until final resolution. Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.

• Degree / diploma in Commerce or equivalent would be preferred
• Thorough knowledge of products, services policies and processes of retail banking dept
• Problem Solving skills, Communication skills, Ability to work under pressure
• 2-3 years banking experience or experience in any other service industry.