Product Designer

  • Dubai
  • Almosafer

We are looking for a Product Designer, to work closely with our product team focusing on the Digital Consumer Travel experience.

  • You will work with the team to define and deliver various user experience journeys and workflows from initial ideation to sketches, wireframes, prototypes, and final UI.
  • You will be solving customer problems across the entire customer journey, from the research and inspiration stage to post-booking.
  • You will creatively translate user needs into elegant, intuitive, and effective design solutions. You'll create interface mockups and prototypes using best practices.
  • You will identify and understand customer needs, behaviors, and pain points and use this to define problem statements that inform the team’s work.
  • You will be expected to have/acquire a deep knowledge of our back-office systems and processes.
  • You will work in a fast-paced team of engineers, product managers, and product designers to deliver impactful solutions across multiple web and mobile platforms.

**Strategic

  • Drive a user-centered design approach. Influence the product direction and/or roadmap through UX.
  • You will collaborate across teams and departments (product, engineering, marketing, etc.) and channels (call center, retail, digital) for discovery and delivery of solutions.
  • You will work with OKRs to achieve ambitious objectives for the Company, and improvements to your UX & Design Chapter.
  • Set goals and metrics against the OKR and company KPIs. Measure and report on these goals and metrics.

Discovery

  • Close collaboration with product lead, stakeholders, and the development team to define problem statements, success metrics, and facilitate a shared understanding of the solutions.
  • Host workshops with stakeholders to ensure alignment and that your solutions are addressing all aspects of the problem statement.
  • Use discovery methods such as prototyping to define and test solutions before delivery.

UX research

  • Work in close collaboration with UX researchers to design and execute studies that uncover user behavior and attitudes, and with a focus on solving problems, addressing our customers’ needs, and identifying opportunities to create optimal user experiences by knowing our customers.
  • Coordinate with UX researchers and product teams in setting up and planning UX research.
  • Discover, validate, and iterate design solutions based on user feedback through UX methods.
  • Define success metrics, continuously craft A/B tests, analyze results to enable data-driven decisions, and ensuring a positive impact in improving the user experience.
  • Deliver and communicate insights in creative and engaging presentations.
  • Develop and maintain customer journey (through quantitative and qualitative research).

Delivery (UX/UI/Visual)

  • Deliver wireframes, journeys, prototypes, visual design for our iOS app, Android app, Progressive Web App (PWA/mweb), Desktop, and responsive web.
  • Align with various other products teams to ensure visual consistency throughout flows
  • Conceptualize micro-interactions and animations where necessary
  • Ensure design works as comfortably with Arabic as with English
  • You will contribute to and help to maintain our design systems ensuring UI consistency across teams of designers, multiple products, and multiple platforms.

Leadership

  • Partner with product management and engineering leaders to ensure projects are well-defined, provide high business value, and are successfully executed.

Requirements :

  • You are experienced in the entire product design cycle: From UX research, wireframes and prototypes to the final design, implementation and optimization
  • 2-3 years of experience in UX Design with a proven record of successfully shipped mobile & web consumer-oriented experiences.
  • You have been part of several iterations, with product teams and developers. Deep experience in designing for multiplatform, with deep knowledge on the uniqueness of design challenges on each.
  • Previous experience working e-commerce and in evidence driven teams.
  • Proficient in design tools (such as Figma, Sketch, Zeplin, Framer etc.)
  • Proficient in prototyping tools (such as InVision, proto.io)
  • A strong visual design background with a deep knowledge of Google Material Guidelines, Apple Human Interface Guidelines and design systems.
  • Being able to interpret qualitative and quantitative data into opportunities for improvements
  • Required languages : Arabic and English

Good to have

  • Know-how in the field of research: interviewing users, setting up surveys and usability tests as well as interpreting the results
  • Agile and Scrum methodologies.