Operations Coordinator - Dubai, UAE

Responsibilities / Duties / Functions Tasks
Coordinating Air, Sea and Land Operations for Import / Export.
Track Project KPI's closely
Daily planning and scheduling of all assigned pickup & deliveries
Utilize the company's preferred vendor list and rates to best price and route customer shipments.
Organize pickup & delivery of assigned shipments though effective communication with shipper & consignee
Understand customer requirements and ensure consistent operations and customer service level
Regular communication with customer providing shipment status information, reporting delays and additional costs
Daily review of active job details and related quote in order to identify opportunities for extra revenue and additional pass through costs thereby increase overall profitability
Continuously communicate with Move One offices in order to relay and provide necessary information / documentation for every shipment
Prepare accurate daily reports for management.
Daily input of status & costs in Move One database in timely manner as per the SOPs.
Any other related duties / projects assigned by the direct supervisor from time to time to meet the business requirements
Minimize operational costs, optimize efficiency, increase operations profitability.
Monitor the progress of jobs and services - Planning, Execution and Billing.

Skills

Minimum 2 years Logistics operations experience.
Excellent communication and interpersonal skills.
Work well under pressure and able to work long hours if required .
Outstanding organizational skills and customer service skills.
Ability to work with little supervision and track multiple processes.
Preferred university graduate.
Computer literate (PC applications: Word, Excel, Open office, Windows)
Talent for recognizing the opportunities for process improvement.
Experience in handling shipments for Middle East.
Prior global shipping management experience is highly desirable.

Proactively seeks to self educate on developments in the local and international moving industry. Is acutely aware of the competitors.
Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in logistics operations activity and procedures.
Good problem solving and time management skills.
Strong accuracy and attention to details.
Willingness to do fieldwork when required.