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Member Experience Manager Jobs In Dubai | Majid Al Futtaim Careers Job Responsibilities:
- Holistically analyses the components of an effective CX, systemically defining touchpoints, interactions, processes and underlying capabilities, identifying critical issues and related opportunities for SHARE
- Conducts customer and market research using a wide range of tools and approaches (interviews, focus groups, mystery shopping, shadowing and desk research) to support SHARE expansion and business strategy
- Collect and translates insights into tangible design opportunities to inspire innovation.
- Supports the team in defining project scope and in building innovative business strategies that consider the needs of users, business requirements, market landscape and project constraints.
Job Requirements:
- Bachelor Degree in a related field, such as Design (service, strategic, business design), innovation, communication or pyschology.
- 4-6 years of experience in a related role
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