Member Experience Manager Jobs In Dubai | Majid Al Futtaim Careers

  • Dubai
  • Majid Al Futtaim

Member Experience Manager Jobs In Dubai | Majid Al Futtaim Careers Job Responsibilities:

  • Holistically analyses the components of an effective CX, systemically defining touchpoints, interactions, processes and underlying capabilities, identifying critical issues and related opportunities for SHARE
  • Conducts customer and market research using a wide range of tools and approaches (interviews, focus groups, mystery shopping, shadowing and desk research) to support SHARE expansion and business strategy
  • Collect and translates insights into tangible design opportunities to inspire innovation.
  • Supports the team in defining project scope and in building innovative business strategies that consider the needs of users, business requirements, market landscape and project constraints.

Job Requirements:

  • Bachelor Degree in a related field, such as Design (service, strategic, business design), innovation, communication or pyschology.
  • 4-6 years of experience in a related role