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Relationship Manager Jobs In Dubai UAE 2023 | Damac Careers For More Top Organization Jobs Click Here Description:
The purpose of this role is to be responsible for personalized engagement, servicing and acquisition of Ultra High net Individuals (UHNI) customers who represent the highest net worth customers in the Dubai First card portfolio. To enhance the spends and revenue of the Royale portfolio via relationship management and offering services 24/7. Proactive resolving any issues related to client accounts for smooth and on-going transactions. Monitor high value transactions and generate leads through various channels. Job Responsibilities
Manage customer complaints & Feedback and ensure resolution within TAT of 24 hours Analyse customer feedbacks and develop new techniques to ensure customer satisfaction Escalation of sensitive issues timely to the relevant areas for quick resolution Proactive portfolio management. Anticipate and address any potential issue to enhance customer experience and enhance loyalty
Job Requirements
Bachelor’s degree 7 years of banking experience including 4 years of UHNI/VVIP client servicing role.
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