IT Service Desk Administrator

  • Dubai
  • Gac Group
  • BSc (IT) Degree or Higher Diploma in Information Technology.
  • 3+ years of experience in a client-facing technical support/service desk context.
  • Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.
  • Microsoft Azure Administrator & O365 administration certifications are mandatory.
  • Experience in Microsoft Device management solutions would be an advantage.
  • Excellent command of the English language.
  • Strong self-led, work prioritization, and strong analytical skills.
  • Team-player.
  • Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.
  • Knowledge of service desk ticketing system – exposure to Jira on-prem would be an added advantage.
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