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1- IT Senior Manager ERP Job: Full Time Location: Sharjah, UAE Description:
Lead operational excellence through strong response and resolution SLAs to issues reported in Oracle Cloud & integrated applications Drive change management through strong response and resolution SLAs to demands raised by the business in Oracle Cloud & integrated applications Provide leadership and guidance to functional & technical leads of both suppliers and internal teams to come up with innovative solutions to business needs Manage relationship & ERP demand through regular operating mechanisms with key business stakeholders
Job Responsibilities:
Lead both the internal IT team & vendor partners in resolving reported issues in ERPs on time as per service level agreement Drive strong problem management by getting the team to deep-dive into issues, looking for patterns & identifying solutions for root-causes, which will ensure long term downward trend in incoming tickets Lead the change management across key tracks (like Supply Chain, HR)
track with respect to owning the change request tracker & managing demand from business Review & approve the deliverables throughout the development cycle to ensure quality and traceability to requirements and adherence to all quality management plans and standards
Job Requirements:
Should have at least 2 end to end ERP implementation experience. Supply Chain expertise will be a plus Should have a strong IT Service Management framework knowledge General IT Skills, relevant expertise to manage and deliver IT Support. Bachelor’s degree from an accredited college, or university in computer science or a related discipline. P G in Management is desirable
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Lead operational excellence through strong response and resolution SLAs to issues reported in Oracle Cloud & integrated applications Drive change management through strong response and resolution SLAs to demands raised by the business in Oracle Cloud & integrated applications Provide leadership and guidance to functional & technical leads of both suppliers and internal teams to come up with innovative solutions to business needs Manage relationship & ERP demand through regular operating mechanisms with key business stakeholders
Job Responsibilities:
Lead both the internal IT team & vendor partners in resolving reported issues in ERPs on time as per service level agreement Drive strong problem management by getting the team to deep-dive into issues, looking for patterns & identifying solutions for root-causes, which will ensure long term downward trend in incoming tickets Lead the change management across key tracks (like Supply Chain, HR)
track with respect to owning the change request tracker & managing demand from business Review & approve the deliverables throughout the development cycle to ensure quality and traceability to requirements and adherence to all quality management plans and standards
Job Requirements:
Should have at least 2 end to end ERP implementation experience. Supply Chain expertise will be a plus Should have a strong IT Service Management framework knowledge General IT Skills, relevant expertise to manage and deliver IT Support. Bachelor’s degree from an accredited college, or university in computer science or a related discipline. P G in Management is desirable
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