WFJ Learning Manager

As part of the Chanel WFJ team, and reporting to the WFJ Director, you will train sales associates across the region to develop Maison, Product, Technical knowledge and selling skills to enrich the client journey & experience and improve retail performance. On the floor follow up of the trainings shared so as ensure implementation. Encourage and establish learning culture in boutiques through floor training & coaching sessions.
YOUR MISSIONS
 

Assess the teams’ individual learning needs and performance to develop and align with concerned parties on short, mid & long-term training and development plans
 

Analyze Mystery Shopping results and individual KPIs of the sales team to identify areas of development and plan for necessary support
 

Contributes to defining the training calendar based on learning needs / retail excellence projects/partners requests/strategy for the Middle East
 

Roll-out training programs as per training calendar (onboarding of newcomers, product & client experience training)

Deep understanding of the company culture, heritage, product pillars and seasonal collection knowledge
 

Support team on the floor through follow-up sessions to enhance client service, storytelling and selling techniques in accordance with the Chanel standard
 

Adaptation/creation of training materials for the Middle East and the organization of training events
 

Follow up with the team on the completion of the modules on the E-learning platform
 

Update and extract periodic reports on online, in-class training & mystery shopping results
 

YOUR PROFILE
 

Minimum 4 years of related work experience with minimum 1 experience in the luxury industry. A retail experience is a plus.

Excellent presentation and public speaking skills & Excellent organization skills

An in-depth understanding of Luxury Retail, Client Experience, and selling skills are required

Brand and strong general WFJ knowledge is required

Excellent understanding of Learning and blended learning. Demonstrate ability to influence, strong follow-up skills

Strong facilitation and empathy, genuine interest in people

Strong interpersonal and communication skills

Reliable team player, accountable for delivering results and ready to help the team

Language proficiency in English

Willing to travel frequently

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. 

As an independent company, its core values are grounded in: 

Exceptional creation and client experience

Nurturing human potential 

Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. 

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.