Etihad Guest - Senior Manager Partnerships

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Location: 

Abu Dhabi, AE

Recently crowned “Best Frequent Flyer Programme " at the 2023 Business Traveller Middle East 2023 Awards , there has never been a more exciting time to join Etihad’s Loyalty team to contribute to its continuous growth and success story. As Senior Manager, Partnerships you will be accountable for leading the loyalty partnership portfolio for Etihad Aviation Group, aligned with key KPI’s including member and revenue growth, engagement, guest experience and cost efficiencies. If you are revenue as well as service-focused, come join the fun and help build the Loyalty Programme even further.

• Strategy:  Develop a comprehensive Partnerships strategy. Work with internal and external stakeholders and partners to deliver a partnership portfolio aligned with the positioning of Etihad's global programme, privileges and recognition offered to members across different tiers, different markets and revenue targets.
• Revenue:  Deliver on commercial targets including, but not limited to Gross Billings from partners, redemption targets, other associated revenue and engagement metrics.
• Business Development:  Identify and launch relevant, innovative and value driven partners to the Etihad Guest programme to support key markets and program commercial metrics. 
• Partner Marketing Support:  Educate and contribute to an overall partner marketing strategy driven in collaboration with Brand, Marketing & Sponsorships to ensure partner commitments are delivered upon
• Partner Operations:  Deliver exceptional member experience through operationalising all partner processes and work alongside Strategic Projects & Partner Care Manager to on-board Partners into the programme seeking efficiencies through automation
• Business Improvement : Define enhancement roadmap working with relevant stakeholders on continuous improvement of the loyalty proposition and introduction of new facilities, platforms and integration with new partners.

• A University degree, Masters Preferred or relevant experience in Business/Management with a preference within Customer and Business Relationship Management and/or Loyalty Management.
• Minimum of 8 years relevant experience in loyalty partnership/relationship management, 5 of which should be at managerial level.

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

COVID-19 UPDATE: The health and safety of our communities—including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.