Customer Experience (CX) Consultant | e& enterprise Cloud Dubai

Customer Experience (CX) Consultant | e& enterprise Cloud Dubai At e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their business. At e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their business. Customer Experience (CX) Consultant | e& enterprise Cloud Dubai | Apply Now Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com Key Responsibilities: Having in-depth knowledge of CX frameworks and ability to develop be-spoke CX value-props for customers Ability to create E2E CX strategies for large enterprise/government customers by understanding their vision Ability to build a deep understanding of a customer’s end-user experience needs and guide them to a relevant solution by adopting a consultative approach Experience in managing CX Journeys for large enterprise/government customers to enhance their business operations Deliver E2E CX projects by taking complete ownership of the project from start to end Creative problem solver with know how to get things done and ability to lead others to success Navigate complex decision-making processes to identify and overcome objections Delivering onsite presentations to prospect customers Close complex deals involving multiple executive level stakeholders Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes. Meet and exceed monthly sales KPI’s (key performance indicators) and monthly/quarterly targets Track and manage opportunities in CRM following standard internal sales process and cadence Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling. Ability to align and collaborate with cross-functional teams Required Experience, Knowledge and Skills: Minimum of 7+ years of experience in CX Projects and Strategies Knowledge about CX foundations, journeys, strategies and frameworks Demonstrated success in driving sales process and closing business Ability to articulate complex technology concepts to a technical and non-technical audience Hands-on industrial experience with large organizations Proven track record of obtaining / exceeding sales/KPIs quota Desired Skills: Knowledge and understanding of CPaaS, CCaaS, A2P, and cloud API technologies Cloud services; VoIP, A2P messaging, Generative AI, Software-as-a-Service Applications (Cloud) experience and understanding Soft Skills: High technical aptitude and strong business acumen Clear communicator with strong presentation skills. Positive, proactive and solution-oriented attitude to everything you do. Formal Education Required: Master’s Degree.We welcome and thank all applicants for their interest in joining e& enterprise cloud. Regards, e& enterprise cloud- Recruitment.
#J-18808-Ljbffr