Customer Implementation Manager Jobs In Dubai 2023 | Maersk

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• Prepare and drive the overall implementation project plan across all geographies and functions, including operations, IT, HR and finance.
• Provide clear visibility of project status to internal and external stakeholders by establishing project milestones, go/no-go stage gates, and operational readiness criteria. Track the progress against these and escalate issues and delays in a timely manner.
• Set expectations and confirm agreements with internal and external stakeholders.
• Manage risks rigorously from sales opportunity to stable operation to ensure sustainable profitability and preventing of “cure” situations.
• Remove roadblocks and impediments to meet timelines and customer requirements.
• Proactively manage delivery of other involved parties (IT, operational suppliers, etc).
• Establish and evaluate the success criteria for the project and adjust solutions and timelines as needed throughout the implementation.
• Successfully “close” implementations based on mutually defined criteria between Maersk and the client (external) and Implementation and operations (internal).

• Stakeholder Management
• Strong data analytical skills
• Ability of influence without authority
• Ability to communicate clearly and set focus/direction
• Keen eye for process improvement
• Indepth understanding of CIM methodology & functional expectations