Parts Retail Advisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role :

• The primary focus of the role will be to promote the benefit of Volvo parts and service at all times and ensure customer orders are taken and supplied to the correct specification and on time and parts required for customers are picked and allocated to the correct delivery routes.

What you will do :

• Maintain fast moving stock and maintaining service fill rate level at 95%.
• Forecast and stock seasonal parts to ensure availability.
• Follow up on parts and escalate on timely manner on any delay.
• Ensure to communicate and consume parts ordered and received.
• Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labor, parts and recalls.
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
• Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
• Actively involved in NPS (net promoter score) and CSV (coma separated values) actions plan to improve and achieve targets and surpass the needs and expectations of the customers.
• Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints.
• Participate in continuous improvement activities and undertake safety awareness training as provided by the company.

Required Skills to be successful :

1. Proficient in SAP and VIDA.
2. • Proficient in Microsoft Office - especially MicroSoft Excel.
3. • Experience with the day-to-day activities of a retail operation.
4. • Knowledge of automotive parts.

About the Team :

• Reporting to the Aftersales Manager and will work with the Parts team and internal and external stakeholders.

What equips you for the role :

• Bachelor’s Degree or Diploma.
• 2 years automotive in a similar role.
• Experience with inventory and stock management.
• Experience with upselling parts.
• Build and maintain strong customer relationships.
• Maximizing stock availability through efficient parts stock management.