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• Replace temporarily the Supervisor when required.
• Lead attraction operators during the evacuation activities in case of emergency.
• Ensures all staff is in position and are meeting all wardrobe standards and are delivering consistent exemplary guest service at all times.
• Maintains adequate staffing levels at all times and monitors staff rotation.
• Ensures all show sets and elements are functional and reports any anomalies to Supervisor.
• Performs on the job training for staff including ride certification, written assessments for staff and on-going refresher training.
• Completes daily paperwork and logs all work issues on appropriate forms.
• Spot checks ride safety procedures are consistently followed and adhered to.
• Checks attraction presentation standards and documents any missing show elements, reporting them to the appropriate department and lets management know of any show critical errors.
• Closes attraction at end of day by following all procedures. Finishes all daily paper work and follows all attraction closing protocols. Prepares next day’s paperwork.
• Conducts daily briefings along with (and in absence of) Supervisor; minutes of which are recorded.
• Any other duties as may reasonably be requested by the management team.
• Opens attraction following all procedures and ensures operational readiness of both attraction and staff – maintains the logs.
• Monitors all employee breaks and lunches and documents any lateness, absence, or anomalies.
• Monitors queue line to ensure it is open to proper length and free of all hazards, trash and debris.
• Constantly monitors the Queue line and Emergence access / route.
• Responds to all guest situations in attraction, resolves any conflicts and documents for further review with the operations management team.
• Conducting evacuation drills periodically along with Attractions Supervisor as set by the management. Ensuring team is efficient in evacuation.
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