After Sales Support Administrator Allianz Partners · Dubai

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
For more information, please visit: www.allianz-partners.com

The After Sales Support – Senior Policy Administrator manages the complex tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that the quality standards set by the clients are closely met, in terms of accuracy and turn-around time

After Sales Support Administrator Allianz Partners · Dubai | Apply Now

Manages inclusion of new members into the client scheme and database system.
Performs data error-correction, member upgrade, member deletions and alteration of client database to meet client’s requirements.
Maintains high quality of card-printing to satisfy clients’ preset standards of service.
Issues periodic or daily report on performance.
Meets further complex requirements, such as designing, photo-editing…etc.
Keeps accurate records on the various activities for internal and external review.

Behavioral Requirements

Strong customer services orientation.
Keen attention to detail.
Demonstrable time management skills.
Problem Solving skills and ability to work under pressure to tight deadlines.
Ability to work well as part of a team-contribute to building team spirit, aid others to succeed.
Ability to comprehend, capture as well as interpret basic customer information.
Ability to produce accurate reports on production as and when needed.

BEHAVIORAL COMPETENCY

Customer & Market Excellence:

Strive for excellence at every touch point with the customer
Foster state-of-art technical/operational knowledge and strive for continuous simplification
Be the benchmark

Collaborative Leadership:

Empower the team and provide purpose and direction
Develop people, provide feedback and care to employee wellbeing
Collaborate and exchange best practice.

Entrepreneurship:

Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
Take ownership and responsibility
Embrace innovation and a culture that allows to make decisions without fear of retribution.

Trust:

Act with integrity, honor commitments, tell the truth
Foster diversity and inclusiveness
Act transparently and promote corporate social responsibility.

Minimum Requirements

Bachelors Degree ; Medical background preferred.
Knowledge in Project Coordination is a plus.
Physically fit to carry out duties.
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com